Privacy Policy – Mind Nest Care
1. Introduction
Mind Nest Care (‘we’, ‘our’, ‘us’) operates mindnestcare.com and provides online psychological consultations through Dr. Tanya Alagh – Psychologist and general medical consultations through Dr. Ravi Kumar – General Physician. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or services.
2. Information We Collect
We may collect your name, contact details, date of birth, country, appointment details, health history, symptoms, medications, consultation notes, payment details (processed securely by third-party processors), communications, IP address, browser information, cookies and analytics data.
3. How We Use Information
To schedule appointments, deliver healthcare services, maintain records, communicate with you, process payments, improve services, comply with legal obligations, prevent fraud and protect our legal rights.
4. Legal Basis (UK Users)
Where UK GDPR applies, processing is based on consent, performance of healthcare services, legal obligations, legitimate interests and the provision of healthcare by qualified professionals.
5. Health Information
Health information is treated as confidential and used only for providing healthcare, with your consent, when required by law or to protect life or safety. We do not sell health information.
6. Sharing
Information may be shared only with trusted appointment platforms, payment processors, secure cloud providers, IT vendors, laboratories or other healthcare professionals where necessary, and regulatory authorities where legally required.
7. International Transfers
Because Mind Nest Care serves users internationally, information may be transferred and processed outside your country with appropriate safeguards.
8. Security
We implement reasonable administrative, technical and organisational safeguards including encryption where appropriate, access controls and secure storage. No internet transmission is completely secure.
9. Data Retention
We retain records only for as long as necessary to provide services and satisfy applicable legal, professional and regulatory obligations.
10. Cookies
Cookies may be used to improve website functionality, remember preferences and analyse traffic. Users can manage cookies through browser settings.
11. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, objection, withdrawal of consent and lodge complaints with the relevant supervisory authority.
12. Children's Privacy
Services for minors are provided only with the consent of a parent or legal guardian where required by applicable law.
13. Third-Party Links
Our website may contain third-party links. We are not responsible for their privacy practices.
14. Teleconsultation
Electronic communication carries inherent risks. By using teleconsultation services, you acknowledge these risks while we endeavour to use secure platforms.
15. Changes
We may revise this policy from time to time. Updated versions will be posted on this page.
16. Contact
Mind Nest Care
Website: mindnestcare.com
Email: care@mindnestcare.com